Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
Maintain the confidentiality of all guests and business practices of the Resort
Requirements
Minimum Diploma in Hotels/Hospitality Management or its equivalent
Minimum 2 years experience in the hospitality industry, preferably in 5-star hotels
Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
Able to perform shift work, including weekends and public holidays
Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
