Job Title:Front Desk Receptionist (TCM Clinic)
Are you someone who thrives in a calm, organized environment and enjoys helping people feel cared for Join our team and become the welcoming face of our Traditional Chinese Medicine (TCM) clinic, where every interaction supports our patients journey to better health.
Locations: Parkway Parade / Holland Village / Jurong
Work hours: 10am to 9pm / 10am to 6pm
What You'll Do
As front desk coordinator, you'll keep the clinic running smoothly while ensuring every patient feels valued and supported.
Patient Care & Support
- Warmly greet patients and visitors, making them feel at ease
- Handle calls, emails, and walk-in inquiries with professionalism and care
- Schedule, reschedule, and confirm appointments accurately
- Explain practitioners services and treatment options clearly
Front Desk & Admin
- Register new patients and update records with precision
- Manage payments (cash, credit, or insurance) and issue receipts
- Keep the front desk and waiting area tidy and welcoming
- Handle daily administrative tasks like filing and data entry
TCM-Specific Tasks
- Understand basic TCM terms and treatments (acupuncture, cupping, herbal prescriptions)
- Assist in preparing and selling prescribed herbal formulas and products
- Provide patients with clear instructions for herbal preparation and use
- Monitor and manage inventory for front-office and retail items
What We're Looking For
- Prior front desk, admin, or customer service experience
- Friendly, professional, and patient-focused attitude
- Strong organizational and multitasking skills
- Comfort with basic computer systems for scheduling and records
- Bonus: Familiarity with TCM concepts or a willingness to learn
EA Personnel R22110043 Tan Eng Kang
EA License 21C0430 A Dreamworks Company Pte Ltd
