Front Desk Officer (6 months contract)

Job Duration: 6 months contract

Job Summary:

. Receptionists must be smartly attired to project Client's Corporate image.

. Answer switchboard within 3 rings to all incoming telephone calls and ensure that all messages are directed to the right recipients.

. Perform reception service in an efficient, professional and courteous manner

. Greet, receive, inform and guide on-site visitors arriving at the main reception desk

. Welcome trainers and give them folders and meeting room keys. Issue trainers passes on confirmation of their identities. Give WiFi codes.

. Maintain a visitors/participants log to sign in and sign-out

. Arrange the host to receive their visitors

. Issue visitor passes on confirmation of their identities

. Provide administrative support such as photocopying, faxing, providing wifi codes, etc. to all visitors, guests, participants and trainers

. Managing relevant record and compliance to security procedures, and responsible for issuing ID badges and tracking and ensuring their return

. Make reservation as required for restaurant, order taxi, confirm airline tickets, etc. to all visitors, guests, participants and trainers

. Contribute to achieving strong customer relationships by focusing on responsiveness and communications as well as on meeting and/exceeding customer's expectation

. Mailroom Service - Receive mail from Singapore Post, courier services which will then need to be sorted for the occupants.

. Ensure the cleanliness and upkeep of the area/lounge to reflect the Client's Corporate image if necessary, call the cleaning services

. Handle Help Desk on all user request

. To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

. Support Client's Event Management team with meeting room reservation and arrangements. Daily equipment check in conjunction with meeting room support.

Key Result Areas

. Prioritize tasks so that the most important work gets accomplished.

. Ensure that the highest standards of hospitality and welcome are demonstrated at all times on front desk

. Demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have an excellent telephone manner

Knowledge, Skill and Abilities Required

. Minimum O level, Certificate

. Strong interpersonal relations ability, excellent oral and written communications skills

. Must be computer literate in Microsoft Office products (Word, Excel, Outlook)

. Able to work independently and interact well with people of all levels.

. Those who have worked in hospitality before will have an added advantage

. You must be pleasant and possess a friendly personality

. Good public relation and communication skills.

. Able to work independently with minimal supervision.

. Ability to demonstrate good judgment when dealing with clients and staff members

. Languages: English Fluent. Bilingual will be advantageous.