Front Desk / Front-of-House Coordinator

Company Overview

Nimbus started with a passion for changing the perception of blue-collared workers in Singapore. We also believe technology can do so much for underserved communities. Yet, the trickle-down effect is not happening fast enough. We've come a long way from our humble beginnings to a team of hundreds of employees, creating innovative ways to help office managers better manage their workspace. We are constantly interested in building operations technology that benefits the working class by uplifting their income levels through productivity enhancements. Our mission is simple - to build tech-enabled operations to empower others.

Job Summary

As a Front-of-House Coordinator, you will be the first point of contact for employees, visitors, and guests. Your role includes welcoming guests, managing access, providing centre tours, and delivering outstanding service. You will also handle enquiries across different channels and support daily centre operations to ensure a smooth and professional experience for all.

Responsibilities

• Greet and manage entry access for employees, visitors, and guests to ensure a welcoming and secure environment
• Conduct centre tours to inform guests about facilities and services, enhancing their experience
• Respond promptly and clearly to enquiries about services, products, and offerings via front desk, email, and phone to provide accurate information
• Coordinate employee move-in and move-out processes to support smooth transitions
• Prepare and maintain the centre's readiness daily by opening/closing facilities, setting up meeting rooms, and ensuring pantry and common areas are clean and functional
• Perform general administrative tasks including front desk operations and courier handling to support efficient centre management
• Collaborate with team members to maintain a professional and service-oriented atmosphere

Preferred competencies and qualifications

• Experience of at least 2 years in hospitality or service industry, or as a fresh graduate or N/O Level holder with relevant experience
• Proficiency in MS Office to complete administrative and communication tasks efficiently
• Strong interpersonal skills to engage positively with guests and team members
• Friendly, energetic, and service-oriented attitude to deliver excellent customer experience
• Ability to work independently and as part of a team to meet operational needs