Company Overview / Employee Value Proposition
SRI is one of Singapore's top 5 real estate agencies specializing in real estate advisory and brokerage. As the company expands, it seeks dynamic and bubbly talents to join and grow with the team.
Job Summary
You will work as a customer service team member, responding promptly to inquiries and resolving case issues efficiently while collaborating with colleagues to ensure customer satisfaction and meet performance targets.
Responsibilities
- Respond promptly to customer inquiries and concerns via phone, email, or chat to provide timely assistance
- Resolve customer issues and complaints effectively to maintain high service standards
- Manage high volumes of inbound and outbound calls and messages to support customer needs
- Maintain accurate records of customer interactions and transactions to ensure reliable documentation
- Provide up-to-date information about products and services to assist customers accurately
- Escalate unresolved issues to the appropriate department, manager, or colleague to ensure timely resolution
- Collaborate with other departments and colleagues to resolve complex issues and concerns
- Maintain a positive and professional attitude to foster a supportive customer service environment
- Continuously update knowledge of products and services to improve service quality
- Meet or exceed performance targets such as call/message volume and resolution time to contribute to team success
- Adapt to new technologies and processes to enhance service delivery
- Participate in training and development programs to improve customer service skills and knowledge
- Contribute to team goals and initiatives aimed at improving customer satisfaction and retention
- Handle and manage difficult calls and clients with a high level of diplomacy to maintain professionalism
Required competencies and certifications
- Excellent verbal communication skills to engage customers clearly and effectively
- Telephone skills to manage calls professionally and efficiently
- Data entry skills to accurately record customer information and transactions
- Typing and word processing skills to document interactions and prepare communications
- Active listening skills to understand customer needs and respond appropriately
- Attention to detail to ensure accuracy in documentation and service delivery
- Problem-solving skills to identify and resolve customer issues promptly
Preferred competencies and qualifications
- Friendly and pleasant manner to create a welcoming customer experience
- Meticulous and detailed approach to maintain high-quality records and service
- Documentation skills to prepare clear and organized reports and records
