- Greet customers warmly and assist with room check-in and reservations
- Explain KTV pricing, packages, promotions, and policies clearly to customers
- Accurately process payments (cash, credit cards, mobile payments, etc.)
- Operate POS systems and issue receipts for all transactions
- Verify itemized bills and room charges before check-out
- Handle basic customer complaints or inquiries and escalate complex issues as needed
- Keep the front desk area clean, organized, and welcoming at all times
- Perform shift-end cash reconciliation and ensure accurate handover of funds
- Coordinate with service staff, housekeeping, and technical teams to ensure smooth operations
- Maintain confidentiality and ensure all customer data is properly recorded
Knowledge and Skill Requirements
. Proficient in using POS systems and mobile payment apps
. Strong interpersonal and communication skills
. Basic math skills and attention to financial accuracy
. Ability to multitask and stay calm under pressure
. Familiarity with basic office software (e.g., Excel, cashiering systems)
