Front Desk and Community Stewardship Coordinator

Company Description

Hom Yoga has created a work environment in which our employees are constantly challenged to do their best. Our company is creative and progressive, and nurtures these qualities by employing and empowering individuals with a passionate interest in wellness and self-development. We seek people who think originally, act instinctively and want to be part of a company which promotes growth, self-enquiry and self-empowerment.

Hom recognises and values our skilled and talented team, from our front desk team through to our administration and all of the yoga teachers in our studios.

What You Will Own

1. Front Desk Operations & Member Experience

You are the anchor of the studio floor.

Create an exceptional member experience with presence, warmth, confidence and care

Run daily opening/closing procedures with consistency and care

Manage all bookings, check-ins, payments, refunds, and package enquiries accurately

Handle member questions and issues with empathy and solution-focused approach

Uphold studio policies fairly and professionally

Work closely with team to ensure systems and processes are followed through and actively refine SOPs for greater efficiency

Coordinate daily maintenance, cleanliness checks, overall operational excellence and energetic flow of the space

2. Community Stewardship & Sales

You are driven by creating more value and impact that balance revenue, care and long-term relationships.

Actively seek out new sales or conversion opportunities through direct engagement with members at the studio before/after class, networking and social media

Consistent follow up with leads, lapsed members, and inquiries

Build strong relationships with members by suggesting only suitable offerings

Tracking of conversations with members and sales growth data

Support flash sales, promos, and seasonal campaigns

Success looks like:

Members feel cared for, not sold to, and revenue grows steadily.

3. Business Development Support

You help turn ideas into execution.

Execute strategies to grow membership leads and revenue

Identify and follow through with B2B opportunities such as corporate classes, partnerships and brand collaborations

Assist in building a healthy pipeline and deliver consistent sales results aligned to company targets

Success looks like:

Great ideas don't stay ideas. They become completed, measured actions.

Who This Role Is For

You will thrive in this role if you:

Care about bringing more value and impact to people and their wellbeing

Able to remain confident and calm under pressure

Possess a solutions-focused mindset and always thinking win-win

Enjoy consistency and seeing things through

Excellent communication, negotiation and relationship-building capabilities

This role is not for someone who:

Only wants a quiet admin job

Needs constant direction

Is uncomfortable with accountability

Compensation & Benefits

Competitive full-time salary (aligned with experience)

Unlimited yoga classes & staff privileges

Opportunities to grow with the business