Job Description:
- Provide a memorable experience with the highest level of responsiveness.
- Provide prompt response to source, suggest, recommend, book, and confirm printing, facilities, recreation, catering, gifts, and visa requests by providing available maps, and other materials.
- Project an approachable and professional image in personal appearance, manner, and demeanour.
- Maintain a clean and organized work environment.
- Attend to students, staff, faculty, visitors, and resident complaints, feedbacks, concerns, requests and suggestions promptly.
- Conduct quality assurance as a follow-up.
- Strive to resolve residential/facilities matters
- and/or elevate to the Residence/Facilities Manager when matters are outside scope or ability.
- Serve as information liaison to Residence/Facilities Manager.
- Maintain consistent presence at workstation.
- When so directed, participate and assist in organising in campus-wide functions.
- Maintain a record on room reservations.
- Maintain professional telephone etiquette.
- Knowledgeable of current local attractions or events (concerts, theatre, sporting events, special events, and more.)
- Assist and coordinate with new move-ins as necessary.
- Provide administrative assistance to the facilities team and other assign departments when need arises.
- Implement recycling or other related cost-saving environmental programs, as approved by supervisor.
- Assist with package deliveries.
- Provide access to control services to remain vigilant of non-residents and purpose being on property.
- Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, service providers for different office related provisions and needs
- Maintain records of students details, staff listing, and other data necessary for general queries
INTERPERSONAL CONTACT POINT
- Contacts are made with internal and external parties of the institution.
- Fulfil the needs of students & staff through phone and face-to-face interactions.
- Information received may contain confidential/sensitive information which will require high levels of confidentiality.
