Freight Manager

Responsibilities:

• Supervise the daily air and sea freight operations, ensuring efficient and punctual transportation of goods.
• Handle cross-border tracking processes, ensuring compliance with international shipping and customs regulations.
• Coordinate closely with carriers, customs officials, and other relevant stakeholders to mitigate operational disruptions.
• Process Optimization:
• Identify inefficiencies in freight operations and implement process improvements to enhance overall performance.
• Use data-driven insights to monitor and refine operational strategies, minimizing delays and reducing costs.
• Provide regular shipment updates to clients, addressing any concerns promptly and maintaining high levels of customer satisfaction.
• Collaborate with the Customer Focus Team to ensure cohesive communication and service delivery.
• Compliance & Documentation:
• Ensure all freight operations adhere strictly to relevant international laws and industry standards.
• Maintain accurate and up-to-date documentation for all shipments, including customs declarations and tracking reports.
• Ensure timely billing and invoice verifications.
• To analyze complex situations, identify solutions and make quick decision in resolving customer complaints and issues.

Requirements:

• Singaporeans ONLY
• A diploma, degree, or equivalent qualification in Logistics, Supply Chain Management, Business Administration, or a related discipline
• Minimum 7 years of experience in a leadership role within freight & logistics.
• Experience managing teams in a fast-paced and dynamic environment.
• Ability to communicate clearly and effectively with internal teams, management, and external stakeholders.
• Ability to manage change and lead the team through operational adjustments and disruptions.
• Open to continuous learning and improvement in management practices.
• Ability to make decisions under pressure, balancing operational needs with team dynamics.
• Proactive in identifying potential issues and implementing effective solutions.
• Focused on achieving team goals and maintaining high-performance standards.
• Ability to hold self and team accountable to targets and deadlines.
• High level of emotional intelligence to understand team members needs and build rapport.
• Ability to create a positive work culture and foster employee engagement.