Fraud Investigator (Worldwide English)

• On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and be able to stay self-motivated & customer focused in a highly transactional role with minimal supervision.
• We are skilled at speaking with both banks and customers in an order verification capacity, as approximately 20% of the work we do involves engaging customers or financial institutions.
• Finally, the ideal candidate will effortlessly build strong working relationships with their immediate team and members of other Strategic Data Solutions groups.
• While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Minimum Qualifications

• Bachelor's degree preferred, or equivalent experience
• 1-2 years experience in customer service or order verification type role
• Must be able to work a schedule from 7:00 am to 10:00pm within a 5-day work week, including holidays, with additional flexibility during high volume times of the year

Preferred Qualifications

• Excellent analytics and employ creative problem solving skills
• Demonstration of sound decision-making and good judgment
• Strong written and verbal communications
• Customer focus with an eye for identifying outliers among data sets
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Adept at working with ambiguity
• Ability to work and make decisions independently
• Phenomenal teammate with a passion for customer protection