On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and be able to stay self-motivated & customer focused in a highly transactional role with minimal supervision.
We are skilled at speaking with both banks and customers in an order verification capacity, as approximately 20% of the work we do involves engaging customers or financial institutions.
Finally, the ideal candidate will effortlessly build strong working relationships with their immediate team and members of other Strategic Data Solutions groups.
While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.
Minimum Qualifications
Bachelor's degree preferred, or equivalent experience
1-2 years experience in customer service or order verification type role
Must be able to work a schedule from 7:00 am to 10:00pm within a 5-day work week, including holidays, with additional flexibility during high volume times of the year
Preferred Qualifications
Excellent analytics and employ creative problem solving skills
Demonstration of sound decision-making and good judgment
Strong written and verbal communications
Customer focus with an eye for identifying outliers among data sets
Ability to maintain a positive attitude in high-stress/fast-paced work environment
Adept at working with ambiguity
Ability to work and make decisions independently
Phenomenal teammate with a passion for customer protection
