Job Description

. Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.

. Follow up with internal/external stakeholders and conduct interviews with customers

. Maintaining case tracking to monitor service level agreement for scam investigation.

. Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP

. Blacklisting management on suspicious banking transactions

. Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC's premise.

. Complying with regulatory and law enforcement orders

. Prepare detailed investigation report which include case findings, evidence, and case recommendations.

. Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.

. Managing case conference with customers

. Conduct site visits for investigation purpose.

. Support other business unit with case mediation and arbitration.

. Ensure compliance with regulations such as Banking Act and etc.

. Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.

. Provide guidance to internal stakeholders on emerging scam trends.

. Testifying as witness in Court when necessary

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee