Fraud Business Analyst, Regional Operations

Shopee

Singapore

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Posted 21 hours ago
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Job Description

Job Description:

Monitor and mitigate potential fraud risks by analysing platform data to detect emerging fraud patterns (e.g., promotion abuse, payment fraud, account misuse) and translate insights into preventive and detective controls to reduce loss rates
Drive Fraud Performance Management by defining and tracking key KPIs/KRIs (loss rate, detection accuracy, operational efficiency), building dashboards, and delivering clear, executive-ready reporting on fraud trends and control effectiveness
Apply structured analytical frameworks to decompose complex fraud problems into actionable insights and root-cause identifications
Recommend scalable improvements, and proactively strengthen fraud defenses while balancing customer experience
Partner with Product, Business Security, Marketing, FP&A, and Local Operations teams across markets to implement risk mitigation strategies and new fraud initiatives
Champion automation opportunities (RPA, AI, workflow improvements) to reduce manual effort, improve investigation throughput, and enhance detection accuracy

Requirements:

Bachelor's degree in Business Administration, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Information Systems, Computer Science, or any other relevant quantitative or business-related discipline.
Experience/proficiency in SQL is a must for the role
Analytical thinker with a strong numerical sense, skilled at detecting trends and simplifying complex data in e-commerce fraud prevention to gain stakeholders alignment
Ability to influence and align diverse stakeholders on fraud policy changes
Self starter with strong ownership, ability to proactively manage project progress to achieve business goals
Ability to thrive in a dynamic and collaborative environment

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 143957977

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