FOOD SERVICES OPERATIONS MANAGER

Roles &Responsibilities

. Manage and oversee the entire operation

. Deliver superior customer services andensure customer satisfaction

. Plan and develop customer loyaltyprograms

. Plan new and update existing companypolicy

. Develop the overall marketing strategy

. Respond efficiently to customer questionsand complaints

. Organize and supervise shifts

. Manage and lead staff (including hiringnew employees)

. Training and evaluate staff performance

. Forecast requirements and maintaininventory

. Manage supplies (including costs controland minimizing wastage)

. Nurture a positive working environmentfor all employees

. Monitor operations, implement innovativestrategies to improve productivity and sales