Food Service Assistant

Location: KK Hospital
Shift Hours : 7am to 3pm or 1pm to 9pm

Working Days: 6 Days

Job Summary:
To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:
. To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance
. To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service
. To follow the procedures related to control room pertaining to meal service
. To provide excellent customer service to the patients in the wards.
. To ensure a good relation with the patients and make sure their concerns are taken care of.
. To attend to all patients complaints and feedbacks within a short period of time.
. To achieve the standard set in the KPI for his/her department.
. To attend trainings in relation to the job and train new joiners in whichever area that has been identified.
. To carry out the orientation training for new staff in customer service as well as using the EMOS system.
. To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Key Requirements:
. At least 1 year of relevant working experience preferably in customer service/F&B industry.
. Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
. Service oriented and customer focused.
. Sharp, analytical and self-motivated.
. Good communication and interpersonal skills.
. Able to work independently as well as in a team with minimal supervision.