Job Summary
The F&B Ops Manager is responsible for overseeing, supervising, and coordinating the entire Food & Beverage Operations Section and its personnel. The incumbent is accountable for revenue, budgeting, implementing a creative promotional calendar, food and service quality, cost control, labour cost, productivity, and meeting all government regulations. The F&B Ops Manager will work with the Executive Chef on all matters relating to culinary activities, including development of recipes, menu planning, standardizing food production to ensure consistent quality standards, pricing, and efficiency.
Responsibilities
- Lead the financial management of all F&B outlets including banquet operations to achieve annual revenue and profitability targets
- Analyze restaurant sales data and develop actionable plans to optimize sales levels and profitability
- Design and execute marketing activities such as promotional events and discount schemes to drive customer engagement and revenue growth
- Prepare and present monthly reports on staffing, food control, liquor costs, and sales performance to inform decision-making
- Collaborate with the Executive Chef to plan and coordinate menus that balance quality, cost, and customer preferences
- Establish and manage budgets and forecasts aligned with General Manager objectives to control operational costs and maximize profit
- Oversee food and beverage pricing strategies, event planning, supplier solicitation, and sponsorship acquisition to enhance promotional effectiveness
- Monitor and control labour costs including overtime and part-time staffing in relation to revenue fluctuations
- Identify and capitalize on revenue opportunities to increase profit margins
- Review monthly financial statements and monitor budget adherence to ensure efficient operations and cost control
- Manage inventory levels by ensuring adequate stock supplies and initiating requisitions as necessary
- Ensure smooth daily operations of all restaurants and banquet events, maintaining high standards of service and quality
- Develop and implement service standards and procedures consistent with the Club's culture to enhance member experience
- Manage and provide constructive feedback to staff to improve retention and productivity
- Respond promptly and professionally to customer complaints to maintain high satisfaction levels
- Enforce Club uniform standards among all employees to uphold brand image
- Maintain rigorous quality control, hygiene, and health and safety standards in compliance with relevant authority regulations
- Supervise and motivate service staff to optimize resource and manpower utilization
- Conduct interviews and select suitable service operations staff to build a competent team
- Design and deliver staff training programs in collaboration with management to ensure operational excellence
- Foster a positive and inclusive work environment within F&B service operations
- Partner with HR on staff development initiatives including On-the-Job Training and job rotation programs
- Evaluate employee performance and provide recommendations for promotions and salary reviews
- Manage and resolve staff grievances and disciplinary matters in coordination with HR
- Serve as a role model by demonstrating teamwork, attention to detail, quality control, and professional interactions with Members and team members
- Ensure fair and consistent treatment of employees and equitable opportunities for advancement
- Build strong rapport with Members and gather feedback through regular surveys to maximize satisfaction with food and service quality
- Support Members event needs by offering suggestions and coordinating preparations for special occasions such as birthdays and weddings
- Collaborate with Banquet Operations to oversee special events and ensure seamless execution
- Initiate reviews and updates of service policies and procedures in consultation with the Restaurant Manager
- Address Members concerns and problems promptly and professionally
- Perform any other duties as required by Senior Management
