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Floor Manager
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Floor Manager
bunga telang restaurant pte. ltd.- Posted 20 days ago
- Be among the first 10 applicants
Job Description
- Oversee all front-of-house operations, including floor management, table allocation and service coordination
- Lead, supervise, train and mentor floor staff, including servers, hosts and support personnel
- Ensure the consistent delivery of exceptional customer service and maintain high standards of guest engagement
- Monitor service quality and ensure adherence to restaurant standards, SOPs, policies and procedures
- Handle guest complaints and concerns promptly and professionally, ensuring satisfactory resolution
- Manage reservations and walk-ins while ensuring an efficient and smooth flow of service throughout operating periods
- Maintain high standards of health, safety, hygiene and cleanliness in compliance with local regulations and restaurant policies
- Assist with staff scheduling, training, onboarding and performance management
- Foster effective communication and collaboration between front-of-house and kitchen teams to ensure seamless service delivery
- Monitor front-of-house inventory and supplies, and report shortages or operational issues to management
- Contribute to revenue growth through effective upselling, table management and operational efficiency
- Support promotional activities, special events and menu initiatives where required
- Monitor food quality, presentation and service standards to ensure consistency with restaurant expectations
- Assist with sales, labour and operational reporting, as well as cost-control initiatives
- Represent the restaurant professionally and uphold the brand's values and standards at all times
More Info
Key Skills
Making Reservations
Represent the restaurant
liaising with guests
Event Requirements
Food Quality Control
Scheduling and Slot Coordination
Handle Guest Complaints
Staff Training Management
Monitor Shipments
About Company
Skills:
Microsoft Office, Restaurant Operation, Customer Service, Cashiering, Customer Relations, Team Leadership, Scheduling, Food and Beverage Safety and Hygiene, Human Resources, Food And Beverage Services
Skills:
restaurant management software
Skills:
Hospitality, standards compliance, Housekeeping, Guest Service Management, Staffing, Customer Service, Cashiering, Menu Development, Floor Management, Work Under Pressure, Training, Restaurant Operation, Inventory Management, Monitor order supplies, Training Delivery
Skills:
Leadership, Food Safety and Sanitation Regulations, Customer Service