Job Description
Primary Objectives: -
- Handling incoming /outgoing calls queries daily, and transfer to the respective Officers.
- Maintain the ability to perform duties in Customer Service.
- To provide back-up support as needed, to Officers who are absence from work due to long leaves /infected with Covid.
- To call debtors for negotiating repayment arrangements.
- Initiates other necessary recovery actions (SMS, email, skip tracing and site visit).
- Follow-up promise to pay (PTP) and escalation of assigned cases.
- Check with Clients to confirm the payment received.
- Contribute to the achievement of the team target set by respective clients.
- Daily action of 100accounts including outgoing call to debtors for negotiating repayment arrangements.
- To achieve 100%non-complaint to be in line with organization goal.
Relationships: -
- Reporting to Portfolio/Collection Manager for assigned portfolio(s).
- Reporting to Head of Operation for non-assigned portfolio(s).
- Liaise with the Operations Support staff on urgent portfolio matters.
- Maintain close relationship with other officers of the Portfolio to enhance collection.
Required Knowledge & Experience: -
- Able to type and converse in English fluently while the usage of Mandarin, Malay & Tamil will be an added advantage.
- Proficient in Microsoft office.
.Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days to 20-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Covered with panel clinic with MHC (GP in SG and Johor, Teleconsultation in SG only, TCM and Dental in SG only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increments after successful confirmation based on individual's performance.
- 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
- Performance bonus.
- Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.
- Non-Monetary Incentive for top performers on quarterly basis.
5-days work
Monday to Thursday: 09:00am to 07:00pm
Friday: 09:00am to 06:00pm
Nearest MRT: Macpherson (walking distance within 5 minutes)
