Job Description

What You'll Do

Oversee daily last-mile delivery operations and ensure the network consistently meets service and performance targets.
Manage and optimize the fleet network, including vehicle allocation, fleet capacity, route coverage and resource utilization.
Monitor driver and vehicle performance to improve productivity and maximize fleet utilization.
Track key operational KPIs such as D+1/D+2 SLA, OFD performance, delivery success rate, scan compliance and parcel aging.
Review daily performance data to identify gaps in driver productivity, route efficiency and delivery performance.
Take corrective action when operational performance falls below target and follow through to ensure improvement.
Identify and resolve operational issues affecting delivery performance, including manpower shortages, vehicle breakdowns, fleet capacity constraints and delivery delays.
Work closely with warehouse, transport, customer service and commercial teams to maintain smooth end-to-end operations.
Support fleet and manpower capacity planning for new customers, projects and changes in daily delivery volume.
Develop and improve operational processes to increase productivity, improve service quality and reduce operating costs.
Identify repetitive manual processes and explore opportunities to improve them through automation and technology.
Support the implementation of new systems and data processes that can improve network performance.
Prepare regular performance reports and provide data-driven recommendations to management.
Drive continuous improvement initiatives and work towards measurable improvements in SLA, productivity, fleet efficiency and operating costs.

What We're Looking For

2–5 years of experience in logistics, transportation, last-mile delivery, fleet management, warehouse or operations.
Hands-on experience in fleet network management, including vehicle deployment, fleet capacity planning, route allocation and network optimization.
Experience managing drivers, vehicles or delivery operations is preferred.
Good understanding of last-mile delivery processes, fleet operations and operational KPIs.
Strong analytical and problem-solving skills with a focus on improving operational performance.
Comfortable working with Excel, Google Sheets and operational data.
Experience with Power Query or other data visualization tools is an advantage.
Candidates with a background in coding, programming or process automation will have an advantage.
Ability to identify manual processes and develop practical solutions to improve efficiency through automation.
Good communication and coordination skills.
Able to manage multiple priorities and respond quickly to operational issues.