Fleet Insurance Officer

We are seeking a detail-oriented and proactive professional to join our Fleet Insurance team. The successful candidate will be responsible for managing accident-related administrative tasks, ensuring compliance with policies, and providing support to drivers and stakeholders.

Key Responsibilities:

• Review and update daily accident entries in the FSMS system

• Maintain, verify, and process accident policy excess, imposition, refunds, and concessions

• Manage mandated accident cases received via email requests.

• Address drivers enquiries, disputes, grievances, and appeals through phone, walk-ins, and email communication.

• Send claims procedures for CMS tasks and notify insurers of injury details.

• Provide accident particulars to external parties such as 3rd party lawyers and Traffic Police.

• Respond to Fleet Safety email queries from workshops, insurers, lawyers, Traffic Police, and drivers.

• Verify temporary taxi records on third-party claims / generate rental letters.

• Organize, rename, and securely upload taxi video files to AWS

• Assist with miscellaneous administrative tasks, including LTA QOS, budgeting, finance, vendor, and motor claims issues.

Requirements:

• Working knowledge of motor insurance principles, claims handling, and policy terminology

• Excellent written and verbal communication able to liaise professionally with drivers, insurers, and external parties

• Strong team player with a collaborative, service‑oriented approach

• Proficient with MS Office

• Attention to detail

• Diploma or certification in insurance or a related field preferred.

• Possession of a valid Class 3 license is an advantage.