Firewall Support Engineer

Key Responsibilities

. Investigate and respond to security incidents and breaches escalated from L1 support, performing root cause analysis to prevent recurrence

. Monitor and analyze security alerts and events from various sources, including SIEM (Security Information and Event Management) platforms (e.g., QRADAR) and security dashboards

. Conduct regular vulnerability assessments and coordinate penetration testing activities to identify weaknesses in systems and networks

. Implement, configure, troubleshoot, and maintain security technologies such as firewalls (e.g., Palo Alto, Fortigate, Check Point), intrusion detection/prevention systems (IDS/IPS), EDR/AV, CipherTrust (Tokenization Server), HSM, 2FA, PAM, IBM Guradium and Rapid 7

. Develop, maintain, and enforce security policies, procedures, and documentation, ensuring compliance with industry standards and regulations

. Proactively search for hidden threats, malware, and vulnerabilities in the system to enhance detection capabilities

. Collaborate with IT, development, and L3 teams to address security issues and implement best practices. May also assist in training and mentoring junior (L1) security staff

. Prepare detailed reports and documentation of security incidents, analyses, and system status for management and compliance purposes

. May require participation in a 24/7 on-call rotation to address critical incidents and ensure minimal downtime and be onsite if necessary

Key Requirements

. Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent work experience

. 3+ years of proven experience in cybersecurity or information security roles, with a focus on L2 support or similar responsibilities. Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

. Strong understanding of security protocols, TCP/IP, network security, operating systems (Linux, Windows), and cloud security concepts. Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices is an advantage

. Hands-on experience with security tools such as SIEM, firewalls, vulnerability scanners (e.g., Tenable), and incident response platforms

. Relevant certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or CISSP are highly valued

. Strong analytical thinking, problem-solving skills, attention to detail, and excellent communication and collaboration skills

JOB-01438

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to roger.lee@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

EA Registration Number: R25127279

EA license number 02C4944

EA Personnel: Lee Kah Yung (Roger)