Field Service Technician

Job Description

• Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
• Reporting on service assignments and faults (online and/or paper)
• Training customers and new colleagues
• Driving for long periods as required for the above attending to some occasional call-outs outside your area attending to call-outs outside business hours as and when required.
• Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
• Monitor RVMs using TOMRA back-office systems
• Work closely with the service team
• Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
• Any other tasks in support of the business as required
• Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
• Analyse areas of potential improvement of products and report to local service team.
• Stay informed and up to date with TOMRA's RVMs and products.

Requirements

• Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred candidates with strong relevant experience may also be considered. Minimum 2-3 years of field service or maintenance experience with electro-mechanical systems.
• Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
• Proficient in interpreting technical manuals, engineering drawings, and schematics.
• Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
• Demonstrated customer service orientation with strong communication skills.
• Effective team player with the ability to work independently and adhere to standard operating procedures.
• Must be able to manage tools, spare parts, and occasional equipment handling and/or Must be able to stand for long hours
• Willingness to travel across Singapore and attend to after-hours service callouts as required.
• Awareness of Workplace Safety and Health (WSH) standards compliance with WSQ safety guidelines.
• Eligibility to work legally in Singapore.