BASIC FUNCTIONS
- Investigate and handle all customers complaints and product failures.
- Providing after-sales technical support and site service responsibilities to distributors/end customers.
- Review and assist in processing warranty claims from distributors
- Standby support and 24/7 emergency call for customer support
SEPCIFIC RESPONSIBILITIES
- Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
- Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
- Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
- Ensures all technical and training documents are up-to-date and organized
- Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
- Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
- Provides technical assistance on factory test of special projects
- Investigates root causes of failures and recommend solution
- To deal with customer on the warranty issues from technical aspect
- Performs any other service and training duties as and when assigned
QUALIFICATIONS / REQUIREMENTS
- Diploma in Mechanical/ Electrical Engineering with at least 2 years of relevant experience
- This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
- A team player with strong problem-solving skills and task oriented
- Possess strong customer service orientation, enthusiasm for power generation products
- Prior experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous
Salary is commensurable to educational qualifications and working experience of the candidates.
Interested applicants, please attach your resume with your current salary, expected salary, reasons for leaving and notice period upon application.
(Please note that only shortlisted candidates will be notified)
