Field Service Manager (Semiconductor Equipment)

About the role
Lead the Field Service team that installs, qualifies, maintains and repairs semiconductor test equipment for customers worldwide.

Key responsibilities

• People: Lead, coach and develop Field Service Engineers and Site Leads, and manage performance, engagement, succession and staffing

• Customer support: Oversee installation, qualification, maintenance and repair, act as the escalation point for critical issues, and keep customers satisfied

• Operations: Track service KPIs (response time, uptime, MTTR, customer satisfaction, productivity), drive root cause analysis and corrective actions, and improve standard work and reporting

• Resource and projects: Plan manpower, schedules, travel and on-call support across sites and regions, and support new product introductions and customer ramp-ups with Engineering, Applications, Manufacturing and Quality

• Business: Manage the service budget and costs, support forecasting and headcount planning, and identify service revenue and cost optimisation opportunities

• Safety and compliance: Promote a strong safety culture, keep certifications and training current, and lead safety investigations

Requirements

• Bachelor's degree in Electrical, Electronics, Mechanical, Mechatronics Engineering or related

• 8-10 years in semiconductor equipment, automation, capital equipment or field service operations

• 3-5 years leading technical service teams

• Strong knowledge of equipment installation, troubleshooting, maintenance and customer support

• Experience managing global customers and multi-site teams

• Strong leadership, communication, stakeholder management and problem-solving skills

• Experience in KPI management, resource planning and continuous improvement

• Willing to travel internationally as required

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

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NGUYEN THI DOAN | R23116355

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