Field Service Engineer

Service matters:

- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.

- Account Management directly or indirectly be it technical or support related matters.

- Respond to customer sites when require.

Operations matters

- Issue Service order / Service report to customers.

- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.

- Liaising with external vendors, customers and Headquarter on any related issues and enquires.

- Impart machine/ service knowledge to peers so as to build up the service capability.

- Conduct demo/ trainings for customers / peers as and when require.

- Able to provide service support overseas as require.

- Other related work as assigned by the superior.