Field Service Engineer

About the Job

. Install, calibrate, and commission 3D printers and scientific instruments to deliver optimal performance.

. Perform troubleshooting, repair, and preventive maintenance to minimize downtime and maintain equipment reliability.

. Provide on-site and remote technical assistance, including product demonstrations and user training.

. Prepare accurate service documentation and share technical insights that add value to both customers and internal teams.

. Promote value-added offerings such as maintenance contracts, consumables, software upgrades, and training programs.

. Identify and develop sales opportunities during service interactions to contribute to revenue growth.

. Build and maintain strong customer relationships through trust, responsiveness, and technical excellence.

. Partner with the sales and commercial teams to expand service coverage and achieve business objectives.

. Monitor and achieve service performance targets and KPIs.

. Share feedback on market trends, customer requirements, and competitor activities to inform strategic planning.

. Participate in continuous improvement and regional initiatives to enhance service efficiency and customer satisfaction.

Requirements:

. Diploma or Degree in Mechanical, Electrical, Electronics, Mechatronics, or Biomedical Engineering.

. Minimum 2 years of hands-on experience in servicing 3D printers or laboratory instruments.

. Strong analytical and troubleshooting skills with a proactive approach to problem-solving.

. Commercially minded, with the ability to identify and pursue service sales opportunities.

. Excellent communication skills and a passion for delivering exceptional customer service.

. Independent, driven, and results-oriented, with the ability to manage multiple priorities.

. Willingness to travel across the region when required.

Please submit your application via the Apply button. Only shortlisted candidates will be contacted.

(EA: 23C2060 | R22104572)

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and .