Field Service Engineer - Animal Health

Our client is a well-established distributor of scientific, laboratory and healthcare solutions with a strong presence across Southeast Asia. They partner with leading global manufacturers to equip research institutes, universities and biopharmaceutical organisations. They are adding a specialist to support their life science research portfolio.

Job Summary
This role supports research facilities that use specialised preclinical and in-vivo research systems. You will combine technical service with application support, helping customers get accurate, reliable results while following high standards of research compliance and welfare.

Your Primary Responsibility Includes:

• Install, commission and maintain research systems used in preclinical and life science facilities
  
• Perform preventive maintenance, calibration and repairs, and resolve technical issues quickly
  
• Provide application support and user training to researchers and facility staff
  
• Advise customers on system setup and workflows that follow facility and regulatory guidelines
  
• Work with overseas manufacturers on technical issues, spare parts and warranty matters
  
• Keep accurate service and training records
  
• Support the sales team with product demonstrations and technical input
  
  

Requirements

• Diploma or Degree in Animal Science, Veterinary Technology, Biomedical Science, Life Sciences or a related field
  
• At least 2 years of experience in a preclinical research, vivarium or laboratory research facility, or in a technical or application role serving such facilities
  
• Familiarity with research compliance and welfare frameworks (e.g. IACUC guidelines) is an advantage
  
• Comfortable with technical equipment and willing to build hands-on servicing skills
  
• Good communication and training skills, with a customer-oriented approach
  
• Able to work independently and as part of a team
  
• Valid Class 3 driving licence, as the role involves travel to customer sites
  
  

Benefits

• Comprehensive product and application training, including training with international manufacturers
  
• Transport and mileage claims for customer site visits
  
• Medical and dental coverage
  
• Performance-based bonus
  
• Opportunity to build specialist expertise in a niche, growing research field