The Field Operations Manager plays a critical role in enabling Fenergo's global go-to-market (GTM) organisation, including Sales, Customer Success, Marketing, and Partners, to operate efficiently, predictably, and in alignment with company strategy.
This role bridges strategy and execution by delivering operational excellence across forecasting, pipeline management, process optimisation, tooling, insights, and field enablement. The Field Operations Manager ensures that customer-facing teams have the processes, data, and systems needed to drive revenue growth and deliver value to clients.
Key Responsibilities:
GTM Operational Excellence
- Support day-to-day operations of global Sales and Customer Success teams across the APAC region
- Own, refine, and enforce scalable processes related to account management, opportunity lifecycle, forecasting, and deal governance.
- Ensure adoption of operational standards and compliance with Fenergo policies (e.g., pricing, approvals, data hygiene, deal desk processes).
Revenue Intelligence & Reporting
- Partner closely with RevOps analytics (ETT) to deliver insights on pipeline, forecasts, territory performance, renewal metrics, and customer trends.
- Facilitate weekly, monthly, and quarterly business reviews (WBR/MBR/QBR) with GTM leadership.
- Monitor key KPIs such as conversion rates, sales velocity, sales cycle duration, ARR growth, churn, expansion opportunities, and customer health.
Technology & Systems Enablement
- Act as a business owner for core GTM tools (e.g., Salesforce, Gong, marketing automation platforms, customer success platforms).
- Work with GTM Systems/IT to scope enhancements and ensure technology supports operational scale.
- Diagnose system pain points and lead training / enablement sessions to increase adoption.
Field Support & Commercial Execution
- Serve as a primary operational contact for Sales and Customer Success teams-resolving queries related to process, data, and tools.
- Support territory planning, quota setting, segmentation, and account assignments.
- Assist with deal execution and governance, supporting the Deal Desk where required.
- Assist with RFI/RFP responses for the APAC region where required
Continuous Improvement & Cross-Functional Collaboration
- Identify bottlenecks and operational gaps across the customer lifecycle and propose improvements.
- Work closely with Product, Finance, Marketing, Legal, and Client Services to align operational strategy and execution.
- Lead or support strategic RevOps projects such as forecasting model improvements, GTM process redesigns, or system migrations.
Required Experience
- 10+ years in Revenue Operations, Sales Operations, Client Services or Client Success Operations, or similar GTM operational roles (preferably in B2B SaaS or FinTech).
- Experience working with global, complex go-to-market teams.
- Strong background in Salesforce (admin or power-user level preferred).
- Familiarity with enterprise sales cycles, partner channels, and customer lifecycle management.
- Proficiency with CRM systems (e.g. Salesforce, OpenAir).
- Experience with analytics/reporting tools (Tableau, Power BI, Salesforce reporting, or equivalent).
- Strong Excel/GSheets skills (pivot tables, lookups, data cleaning).
- Ability to translate data into actionable insights.
- Excellent communication and stakeholder-management skills.
- Strong organisational and project-management capabilities.
- Ability to influence without authority and collaborate across functions.
- High attention to detail and commitment to operational accuracy.
- Proactive, solution-oriented mindset.
