Field Engineer (MTV)

Job Overview

The role is responsible for overseeing the operational performance, reliability, and service coordination of lift systems within the branch. This includes monitoring lift breakdowns, analyzing performance data, coordinating inspections and testing, and ensuring timely resolution of defects to minimize service disruptions. The position works closely with service engineers, supervisors, project teams, and external authorities to maintain high safety, quality, and compliance standards.

Job Description:

• Reads schematic drawings and troubleshoots lift systems, ensures minimal breakdowns, monitors team breakdown rates, and submits monthly breakdown reports to management.

• Analyzes lift performance and develops parts replacement programs.

• Reviews all daily breakdowns / OMS with team members to ensure proper follow-up and resolution.

• Arranges and attends joint inspections with authorities (BCA), external inspectors and FSB, CSC for newly handed-over lifts, and prepares and follows up on defect reports.

• Responsible for branch office manpower organization, staff/workers discipline, and welfare to ensure high standards of work and morale.

• Reviews and justifies team members overtime and work schedules in line with budgetary requirements.

• Monitors team performance and analyzes breakdown records to prevent recurrence of issues.

• Collects and prepares breakdown data for analysis.

• Plans and submits schedules for no‑load and full‑load tests, ensuring defects are resolved promptly.

• Liaises with Project, Testing, and Technical Service teams on technical matters.

• Prepares inspections and submits QCRs, damage reports, and quotations for issues such as water damage, vandalism, misuse, or defective parts.

• Communicates with clients regarding lift performance issues.

• Works closely with the Manager and carries out additional duties as required.

Supporting Role:

• Monitors Service Order / Servicing Checklist status to ensure timely completion and follow-up.

• Coordinates and updates HDB TMS defect records with service engineers.

• Provides feedback and recommends quotations to the Manager.

• Plans and coordinates with team supervisor on manpower requirements and distribution.

• Plans and submits schedules for daily standby duties when necessary.

Job Requirements:

• Degree or Diploma in any Engineering field.

• Preferably 1-3 years of relevant experience in service coordination or operations candidates without experience but with strong learning attitude and interest in operations are welcome.

• Experience in lift/escalator industry is an advantage but not mandatory.

• Strong organizational and documentation skills.

• Proficient in Microsoft Office.

• Good communication and coordination skills.

• Detail-oriented with strong follow-up and accountability.

• Able to work independently and manage multiple tasks.

• Only Singaporean and Singapore Permanent Resident need to apply.