Field Coordinator Singapore, Travel Retail Asia Pacific

About the Job

Reporting to the Travel Retail, Senior Area Manager (SAM), the Field Coordinator (FC) supports the trade operations in Singapore. In close collaboration with the Senior Retail Executive (SRE) and SEA Team, responsible for both Sell-In and Sell-out, the FC focuses mainly on the retail excellence of the shops, he/she is responsible of ensuring a smooth daily operation flow (testers, GWP, counter maintenance) in both Changi Airport and Resort World Sentosa.

As a team leader for the BA's, the FC drives the team to deliver results according to Company objectives: sales, ranking, market share, brand strategy and brand operations.

Mission 1: Retail Operation Excellence

Whether it is brick and mortar or e-commerce, retail is where we need to welcome and engage with our customers. In that sense, we aim for perfection when it comes to Beauty Advisors engagement, counters expression and brands representation on retailers websites.

In order to achieve this, your main responsibilities will be to:

• Ensure counters life follows the marketing calendar life cycle, including visual merchandising guidelines, phase in phase out of new launches and changes of references
• Act as the guardian of counters grooming excellence and maintenance in collaboration with SEA team and Singapore contractors
• Ensure stocks level of products, testers, samples and GWP are always optimized forevery counter, while respecting retailers and shops guidelines
• Keep track of all POP and communication material: ensure that material is always in sufficient quantities and in good and updated for
• Build a strong relationship with retailers operation teams

Mission 2: Drive sales as per objectives

Sell out target achievement, in line with Clarins Group strategy, is an essential part of our mission. In order to put our team in the best position to achieve our ambitions, we need to ensure that the targets are defined and followed correctly according to trends, risks and opportunities.

• In order to achieve this, your main responsibilities will be to:
• Be accountable for BAs and Counter results
• Propose to team individual targets alongside with incentive program, to reach counter objectives
• Monitor and analyze BA individual results, counter results, brand ranking and competition ranking
• Report to SRE weekly sales performance towards monthly objectives including qualitative feedback and perform monthly business catchup with SAM together.
• Report with relevant observations and commentaries on shop floor activities

Mission 3: Build, Strengthen and Inspire the Clarins BA community

In direct contact with our final consumers, our BAs are the most important part of our organization. We need to make sure to create a safe, open and inspiring environment where they feel empowered to drive our objectives.

• Create a safe and open environment for our BAs
• Leading by example, inspiring others to strive for excellence, by giving a clear direction for the team and individually
• Maintain close touch point with each BAs and report eventual performance, behavior or personal issues to SRE
• Coach and assess BAs knowledge alongside with SEA Trainer, in order to make sure all BA are well equipped on brand, sales and product knowledge
• To be the E-pro ambassador amongst the community
• Consolidate free goods orders and distribute together with incentives
• Identify potential candidates for Clarins BA

About you:

• Basic knowledge in Microsoft office applications
• Organized, strong sense of time management
• Proactive & able to work independently
• Displays strong leadership qualities and people management skills
• Flexibility & sensitivity in handling diverse cultures, markets & operational details
• Minimum 3 years travel retail sales experience preferred

About the benefits:

• 72 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison dtre
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose making life more beautiful, passing on a more beautiful planet, is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of Caring for people, caring for the planet we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes World's Best Employers 2024, Forbes World's Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).