Field Application Support Engineer

Our client is a globally recognized technology company pioneering next-generation Spatial Intelligence solutions powered by 3D LiDAR and real-time analytics. Their platform enables operators of complex environments such as airports, transportation hubs, smart cities, industrial sites, and large public venues to gain accurate, real-time, and privacy-first insights into the movement of people and vehicles.

With strong international backing, a growing global footprint across multiple continents, and a proven track record of large-scale deployments, the company is widely regarded as a category leader in its space. Their solutions are trusted by world-class infrastructure operators and Tier 1 organizations, supporting mission-critical improvements in operational efficiency, safety, user experience, and revenue optimization.

Backed by a highly accomplished leadership team and a strong innovation pipeline, the organization offers an opportunity to work at the forefront of 3D AI, LiDAR perception, and edge computing while solving complex real-world challenges at scale.

The Challenges

• Lead on-site and remote installations, ensuring smooth implementation and system performance from day one. Act as the primary technical point-of-contact for deploying Spatial Intelligence / LiDAR-based software solutions across public spaces and smart infrastructure environments.

• Own the end-to-end customer delivery lifecycle, including infrastructure setup, capacity planning, deployment, monitoring, and architecture planning.

• Troubleshoot, analyze, and resolve technical issues, escalating and collaborating with internal engineering teams where needed.

• Partner closely with Product, Development, and Integrations teams to drive continuous product improvement based on real-world deployment feedback.

• Capture and document customer feedback and feature requests clearly, including identifying sales blockers and delivery blockers.

• Ensure high levels of customer satisfaction by providing ongoing technical support and guidance.

• Develop customer-facing documentation and training materials to support product adoption and operational success.

• Deliver onboarding and enablement training to new customers, ensuring effective usage of the platform.

• Collaborate cross-functionally with Sales, Marketing, and Product teams to support commercial growth and customer success initiatives.

What It Takes

• Bachelor's or Master's degree in Computer Science, Electrical Engineering, Industrial Engineering, Automotive Engineering, or related discipline (or equivalent relevant experience).

• Minimum 3 years of experience in a similar Field Application Engineer / Technical Delivery / Solutions Engineering role.

• Strong knowledge of SRE principles, including deploying, monitoring, and alerting for software solutions in production environments.

• Hands-on experience working with Kubernetes environments.

• Programming experience in Python and/or C++.

• Strong understanding of networking fundamentals, including TCP/IP, UDP, and related protocol stacks.

• Working knowledge of network storage systems and best practices (SAN, NAS, iSCSI).

• Strong analytical mindset with proven troubleshooting and problem-solving capability.

• Comfortable working independently while remaining highly collaborative with cross-functional teams.

• Prior experience in customer-facing technical support, delivery, and/or project management environments.

• Self-starter with a proactive can-do attitude and strong ownership mentality.

• Willingness to travel up to 25% as required