Job Responsibilities:
1. Customer Inquiries:
- Respond promptly to customer inquiries via various channels, including email, chat, and social media.
- Provide accurate and helpful information regarding products, orders, and general inquiries.
2. Order Assistance:
- Assist customers in placing orders, modifying orders, and processing returns or exchanges.
- Collaborate with the operations team to track and monitor order statuses and deliveries.
3. Problem Resolution:
- Investigate and resolve customer issues and complaints in a timely and effective manner.
- Work closely with other departments to ensure comprehensive issue resolution.
4. Product Knowledge:
- Develop a strong understanding of Chello's product offerings to provide detailed information and product recommendations.
- Stay updated on new product launches, features, and promotions.
5. Communication:
- Maintain clear and professional communication with customers to ensure a positive and seamless customer experience.
- Communicate proactively regarding any potential delays or issues with orders.
6. Customer Feedback:
- Gather and document customer feedback to identify trends and areas for improvement.
- Provide insights to the management team for enhancing the overall customer experience.
7. Administrative Tasks:
Perform administrative tasks related to customer service, including order processing, data entry, and documentation.
8. Collaboration:
- Collaborate with the operations team to address customer-related challenges and streamline processes.
- Work closely with other departments to ensure a cohesive and customer-centric approach.
9. Team Management:
- Manage, supervise, and support the customer service team to achieve performance targets.
- Monitor team performance, provide coaching, training and give regular feedback to improve service quality.
- Promote a positive team culture and ensure staff are motivated and aligned with company goals.
Job Requirements:
- Strong leadership and people-management skills.
- Minimum of 3-5 years of customer service experience in fashion, lifestyle, e-commerce, or premium consumer brands.
- Detail-oriented and able to handle multiple tasks simultaneously.
- Strong teamwork skills and a positive approach to collaborating with colleagues.
- Proficient in using customer service software and platforms.
- Flexible schedule availability to meet business needs.
- Excellent written and verbal communication skills
Interested candidates who are passionate about fashion and enjoy working in a fast-paced environment who wish to apply for the advertised position at . We regret that only shortlisted candidates will be notified.
