Family Outreach and Program Coordinator

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary-from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Roles & Responsibilities

Daily Tasks

• Respond to new and existing families via WhatsApp Business
• Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
• Maintain accurate daily attendance and activity records (Excel)
• Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

• Teach and manage weekend enrichment classes for children
• Conduct volunteer briefings and assign session roles
• Oversee student attendance and collect feedback from families and volunteers
• Manage centre operations: open, clean, and close the centre smoothly
• Update weekly lesson slides (PowerPoint)
• Track volunteer registration and attendance (Giving.sg, Excel)
• Coordinate with social workers, government agencies, schools, and non-profits for beneficiary referrals and outreach partnerships

Monthly Tasks

• Review and update curriculum slides for relevance and clarity
• Design and send out the monthly family schedule and centre announcements (Canva, WhatsApp)
• Ensure all administrative records-attendance, feedback, engagement-are up to date and organised
• Track beneficiary engagement and handle semester renewals to maintain or grow enrolment

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all: more children reached more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule

• Wednesday - Sunday: Work-from-Home
• Saturday - Sunday: Teaching at the centre