Facility & Workplace Experience Lead

We are seeking a dynamic Facility & Workplace Experience Lead to oversee and optimize our workplace operations. This role is responsible for soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Meeting Room Management:

• Oversee room booking systems and ensure proper equipment maintenance

• Optimize room utilization and user experience

Soft Services Management:

• Manage pest control, mailroom, helpdesk services and WO management

• Lead, support and back-up reception service

• Ensure high standards of cleanliness and maintenance across the facility

Security Operations:

• Support security personnel and systems to maintain a safe environment

• Manage access control systems and security protocols

Mailroom and Document Management:

• Supervise mailroom operations

• Ensure efficient mail distribution and secure document storage

Vendor Management:

• Ensure all contractors meet required standards and SLAs

• Develop and manage budgets for all supervised areas

• Identify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations

• Conduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

• Produce regular reports on facilities performance and user satisfaction

• Implement strategies for ongoing service enhancement

• Support user's communications, via various platforms on site.

Qualifications:

• Experience in facilities management or similar role

• Strong interest in facility operations and service delivery

• Proficiency in facilities management software and MS Office suite

• Outstanding communication and customer service skills

• Good in vendor management

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating exceptional workplace experience, being an excellent team player and is able to work together towards a common goal with the team. He/she should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.