Job Descriptions
- Lead and manage a 24x7 data centre operations team and shift leads, including training, task allocation, and performance feedback.
- Oversee capacity planning, facility management, and EHS/ESG compliance for data centre services.
- Approve change activities, act as Level 2 escalation point, and ensure operational uptime.
- Coordinate with authorities to obtain licenses and certifications, and support audits (ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR, client/GDCO).
- Manage vendors and contractors, monitor deliverables, negotiate quotations, raise POs, and oversee asset disposal and customer billing.
- Lead facility improvement projects, and perform root cause analysis for outages.
- Maintain effective communication with Technical Service Management and ensure compliance with data centre safety, security, and operational policies.
- Oversee onsite security operations, processes, manpower, and security software systems.
- Respond promptly to emergencies (fire, evacuation, equipment failure) and handle customer concerns.
- Review, validate, and schedule requests via internal ticketing system, including user requests, incidents, and provisioning.
- Undertake any other tasks or projects as assigned by management.
Job Requirements
- Diploma in Computing, Electrical, Mechanical Engineering, or related fields.
- Minimum 5 years of relevant work experience in a 24x7 operations environment, including leading a team of specialists.
- Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, CDCE, CDCMP, SFATC, etc.
- Familiar with certification standards, such as LEED Gold, BCAIDA Green Mark Platinum, Uptime Institute Tier III, MAS TVRA, ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR
- Good technical knowledge in M&E systems, network infrastructure, security, data centre facility systems, etc.
- Broad understanding of cloud technologies, networking, data centre facilities, system applications and related IT systems.
- Proficient in Microsoft Office applications, including MS Word, Excel and PowerPoint.
We regret that shortlisted candidates will be notified.
Name: Teoh Xue Ling
Registration No.: R22107190
EA License No.: 02C3423
