Facilities Manager

Job Summary:

The Facility Manager is deployed fulltime on site and is responsible to lead team delivering comprehensive service solutions. Builds and maintains positive client and stakeholder relationships that provide in-depth knowledge of the clients business needs and expectations. Develops and manages an annual facility plan that aligns the strategic and operational objectives of the account contractual service delivery with positive outcomes. Provides leadership, direction, training and development for the onsite team. Ensure a strong culture of safety, efficiency and continuous improvement.

Experience in Managing Facilities ( Soft services , hard Services and Technical services ) in BioPharma Laboratories preferred .

Key Responsibilities:

1. People Management

• Lead, manage and coach team with professional behavior

• Develop and sustain a high-quality well motivated team and minimize attrition

• Ensure high staff morale, trust and work ethics

• Actively create an environment that supports teamwork, co-operation and performance excellence within the team

• Assist in mentoring, identifying and enabling Training & Development of team members via company or client training platforms

2. Client/Stakeholder Management

• Deliver excellent customer service / engagement to meet on-site client's expectations

• Build and develop effective relationships with key stakeholders & /or client and must be confident and comfortable working across all levels

• Monitor procedures / processes to ensure client's expectations are conveyed and worked upon

• Support client roll-out activities / events

3. Procurement & Vendor Management

• Manage multiple vendors including hard and soft skills to deliver services on time and within budget

• Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Company procurement best practice

4. Contracts Management

• Ensure all vendors contracts are professionally delivered at the right cost and in line with the Company of Ethics

• Monitor expiry of vendors contracts and initiate re-procurement if needed

• Continually assess contracts to ensure best value delivered to the client

• Ensure both Sodexo and vendors follow the Client's company Environmental, Health & Safety (EHS) processes

5. Finance Management

• Prepare and input budget / forecast data

• Ensure that the site's financial operations are meeting targets and control requirements

• Assist and monitor financial processes to ensure account payable procedures are followed at all times

6. Health & Safety Management

• Work in alignment with EHS Team; implement and manage safety procedures to ensure the provision of a safe working environment

• Ensure compliance with statutory regulations on fire, health and safety standards

• Ensure all processes stipulated in the client EHS manual are compiled by the site team members

7. Site Operations Management

• Implement Industry Best Practice operations

• Assist and monitor to ensure all building procedures and performance measures are maintained at all times

• Ensure all Critical Environment and EHS requirements are met

• Ensure all documents are ready for audit purposes, either in hard copy file or digitally stored

• Ensure all self-trainings including staff trainings are completed in a timely manner

• Seek ways to meet committed savings to the client

• Track and complete all required inspections, preventive maintenance and service requests within the SLA

• 24/7 emergency call support and site attendance is required

8. Risk Management

• Assist in the implementation and management of an operational risk management program

• Follow established escalation procedures and incident reporting procedures

• Adhere to Company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

9. Achieve Key Performance Indicators and Service Level Agreement target

• Implement, track and achieve the client agreed KPI and SLA; analyses and reports performance in terms of quality, safety, cost, and customer satisfaction

• Ensure all contractual Account Deliverables, Reporting and Site Governance are fulfilled and meeting the deadlines

Qualification & Requirements:

• Education: Bachelor's degree

• Major: Business Administration, Facility / Hospitality Management or relevant training

• Experience: 5 years in management role for service-oriented business, people management, experience in facilities or property management is preferred