Proactively engage stakeholders to ensure that on site client's expectations are met
Build and develop effective client /stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities in the client's premises
Ensure effective communications and reporting to clients on operation matters
Evaluate service response time and analyse occupants service request trends and suggestions
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
Pro-actively assist the FM to develop and manage client / business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by example and groom the team in achieving maximum client satisfaction level
Preparing weekly, monthly facilities reports
Assist the FM to develop and review planned maintenance schedules with maintenance vendors
Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Ensure critical operations and sites are identified across the region.
Establish HSSE plan for the account on site.
Assist the FM to ensure disaster recovery and business continuity planning is implemented and maintained across the sites.
Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
Have good knowledge of statutory legislations and requirements
Managing work orders using a CMMS and analysing maintenance data
Any other scope and roles as assigned by the reporting manager.
Requirements:
Minimum Diploma in Facilities Management, Estate Management, Building or relevant related discipline from a recognised tertiary institute
At least 10 years of relevant experiences in facilities management
Able to lead independently the team of Facilities Management and properties at site with minimum supervision
Excellent client management skills in a corporate environment and a strong team player
