FACILITIES MANAGEMENT MANAGER

Key Responsibilities

• Lead daily facilities and workplace operations, including technical, cleaning, mailroom and support services.

• Ensure service delivery meets KPIs, SLAs, safety and compliance requirements.

• Manage client relationships and act as the key point of contact for operational matters.

• Lead and manage vendors, contractors and service partners.

• Monitor budgets, costs, risks and overall operational performance.

• Drive workplace experience and service quality improvements.

• Manage incidents, emergency preparedness and business continuity.

• Identify opportunities for cost optimization, productivity and continuous improvement.

• Prepare operational reports and lead regular performance reviews with stakeholders.

Requirements

• Degree/Diploma in Facilities Management, Engineering, Building Services or a related discipline.

• Strong knowledge of ACMV/HVAC, electrical, fire protection and BMS systems.

• Experience in managing vendors, contractors, budgets and client stakeholders.

• Strong leadership, communication and problem-solving skills.

• Good understanding of KPI/SLA, safety, compliance and risk management.

• Customer-focused, commercially aware and able to work in a fast-paced environment.