Facilities Management Executive

Company Overview / Employee Value Proposition

SBM MANAGEMENT SERVICES PTE.LTD. SBM is an American Multinational Corporation with over 40+ years expertise as a leading global soft services provider. We have earned the trust of a dynamic Fortune 500 client base. With over 12,000 employees, we are delighted to receive accolades within regular IFM group, client and industry recognition for our transformative service approach and commitment to innovation. We are on a constant lookout for talents to groom and grow together with our expanding footprint in janitorial, cleaning services and other related workplace soft services.

Job Summary

You will monitor and manage business operations to consistently meet customer expectations and company goals. Collaborate with operations managers to coordinate daily activities, build strong customer relationships, and lead internal teams to deliver performance improvements and operational excellence.

Responsibilities

• Monitor and control business operations to achieve customer satisfaction and align with company objectives
• Ensure adherence to company standards and procedures to maintain operational quality and compliance
• Assist Operations Managers in coordinating and managing daily business activities for seamless workflow
• Build and sustain strong customer relationships through regular meetings and effective communication
• Evaluate operational performance data and develop strategic plans to drive continuous improvements
• Provide clear direction and guidance to internal teams to meet and exceed performance targets
• Identify operational issues promptly and implement timely solutions to minimize disruptions
• Follow standard operating procedures to maintain efficient and consistent business operations
• Maintain accurate and up-to-date operational documents and procedures for reference and compliance

Preferred competencies and qualifications

• Experience in cleaning or janitorial services is preferred to understand industry-specific operational requirements