Oversee general day-to-day management & operational of the business
Responsible for sales target and KPIs include overall cost, i.e. food cost and labour cost
Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service
Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback
Ensure sufficient stock for daily operation stocks and ingredients keep fresh and follow system
Responsible and ensure factory safety, cleanliness, hygiene and keeping in high standards
Ensure respective section in factory follow SOP manual and execute accordingly
Responsible for factory workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly
Good knowledge about all food, able to explain clearly to team members during training
Implement Strategies to boost staff attitude, morale and motivation
