The FM acts as the single point of contact between JLL and the client. As the committed site lead of the Client office, the FM manages all JLL and vendor headcount with operational oversight of all hard and soft services and event management
The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs
The FM will propose operating and long-term capital planning and budgeting process as well as attend regular meetings with JLL and the client.
Overall Technical responsibility of facilities service delivery
Responsible for campus facilities operation.
Establish Engineering & Operational procedures and roll out to site FM staff
Ensure compliance with all local statutory regulations
Monitor and ensure all building procedures and performance measures are maintained at all times
Managing all vendors to carry out technical audits / maintenance for all installation as scheduled
Development of technical service standard and provide solutions for technical issues
Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met
Initiate a system to measure quality of performance on a quarterly basis
Initiate Preventive Management Program
Participate in emergency response exercises as per client's requirement
Adhere to Safeguarding and Vistor's policy and ensure vendors compliance
Review and prepare reports for all soft services related matters, including events setup & support
Assess contracts to ensure best value delivered to the Client
Initiate a system to measure quality of performance on a quarterly basis
Prepare monthly management report and ensure effective completion of all incident reports.
Client/Stakeholder Management
Manage the key client team representatives effectively to ensure that expected service levels are achieved
Build strong working relationships with key client representatives and promote company's engineering platform and provide a key linkage between the wider organisation and the client representative and account team
Coordinate with stakeholders to ensure smooth delivery of programs and procedures
Procurement & Vendor Management
Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentations
Plan and manage budgets for Engineering & Operational contracts
Manage contract on vendors for technical services
Risk Management
Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)
Ensure proper engineering documentation and adherence to the established change management controls for all sites
Support the EHS team to provide guidance to the Site Engineer, Supervisors and Technicians on the requirements of the Health & Safety Program.
Protect the health & safety of staff and others by adhering to and developing guidelines and strategies
Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained
Ensure compliance with statutory regulations on fire, health and safety standards
Ensure compliance with the company's programs and audit programs and participate in engineering community initiatives
Adhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies
Site Operations
Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility
24/7 emergency call support and site attendance as required
Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings
Continuous optimisation of processes, tools and documentation
Achieve key performance indicators and service level agreement targets
Emergency Call Out
Stand-by 24/7 for all emergency call outs
Maintain register of all call outs and support the site to prepare incident reports
Coordinate appropriate action for rectification including preliminary cause and effect analysis of fault
Other Personal Characteristics
Strong communicator Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener
Passion for quality has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible able to adapt to rapidly changing situations
Strongly goal-oriented able to focus on meeting all performance targets
Is a team player able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Critical Competencies for Success
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
Team Leadership (where applicable)
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Ideal Experience
Min. Bachelor's degree in facilities management, building, business or other related field &/or 3-5 years experience in facilities, property management, hospitality or related field
Has experience working in environment
Knowledge of local occupational health and safety requirements
Knowledge of critical facilities
Knowledge of vendor management for specialized services
Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Strong budget management and financial analysis skills
