Job Description
Key Responsibilities:
Manage and coordinate multiple vendors and contractors. Negotiate with vendors on contracts and costs.
Perform spot checks on cleaning and maintenance services
Respond to ad-hoc requests from employees or management
Ensure all critical issues have been addressed and plan for resolution
Monitor and manage any emergencies or urgent workplace issues.
Continuously assess the workplace for potential improvements in efficiency, safety, or experience
Update asset registers and maintenance schedules
Analyse workplace data and KPIs, preparing monthly reports
Data Analysis and Reporting:
Proficiency in collecting, analyzing, and interpreting workplace data.
Ability to create and present KPI reports and SLAs.
Asset Management:
Experience in maintaining asset registers and inventory.
Knowledge of maintenance planning and execution.
Vendor Management:
Ability to manage and coordinate multiple vendors and contractors.
Experience in conducting quality control checks and spot inspections.
Negotiation skills for managing vendor contracts and costs.
Workplace Experience and Service Management:
Understanding of workplace experience concepts and best practices
Customer service orientation for managing help desk operations and user requests.
Environment, Health & Safety (EHS):
Understanding of EHS regulations and standards
Experience in implementing and maintaining EHS programs.
Knowledge of emergency preparedness and response procedures
Analytical and Problem-Solving Skills:
Ability to identify trends, issues, and improvement opportunities from data.
Critical thinking skills for developing solutions to workplace challenges.
Communication and Interpersonal Skills:
Excellent written and verbal communication abilities
Ability to collaborate effectively with various departments and stakeholders.
Organizational and Time Management Skills:
Capacity to manage multiple tasks and priorities simultaneously.
Attention to detail and ability to meet deadlines.
Technical Skills:
Proficiency in using relevant software and tools for data management and reporting , Microsoft Office.
Understanding of workplace technologies and digital infrastructure.
Qualifications
ITE or Diploma in Facilities Management.
Proven experience in facility management, preferably in a corporate setting.
Excellent organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite.
Preferred Qualifications:
Experience in Vendor management and customer experience.
