We are seeking for a Facilities Director for our Client. They will be accountable for the overall performance, development, and leadership of the operations team. This includes driving business outcomes, nurturing client relationships, ensuring service excellence, and fostering a high-performance culture within the property management division.
Reponsibilities:
1. Leadership & Team Development
- Lead, mentor, and develop a team of Managers and support staff
- Drive the professional growth and career progression of team members
- Promote a culture of accountability, collaboration, and service excellence
- Oversee recruitment, training, and performance management across the team
- Conduct annual performance appraisals and talent reviews
Business Development & Client Engagement
- Source and secure new management contracts through client engagement and cross-departmental collaboration (local and regional)
- Maintain strong relationships with building owners and occupiers to ensure high levels of satisfaction
- Represent the company in Council Meetings, AGMs, EOGMs, and other key forums
Operational Excellence
- Monitor and uphold the implementation of property management policies and procedures
- Supervise preparation of tenancy schedules and ensure tracking of all critical lease dates
- Ensure timely and accurate delivery of management reports to clients
- Oversee preparation and monitoring of cash flow budgets for both income and expenditure
- Ensure timely renewal and coverage of property insurance policies, including tenant and contractor liabilities
- Vet all meeting minutes, circulars, and correspondence prior to issuance to clients
Strategic & Financial Oversight
- Ensure alignment of team performance with the Company's approved business plan
- Monitor performance against revenue targets, service standards, and profitability goals.
- Manage service contracts and negotiations to ensure value and timeliness for clients
- Ensure statutory obligations and assessments are addressed, including submitting objections where appropriate
- Attend site and defects meetings and report progress to stakeholders
Governance & Risk Management
- Maintain oversight on the complaints management process to ensure prompt resolution and continuous improvement
- Highlight and report any defects that may pose safety risks or potential liability to clients and management
- Continually review Management Agreements to ensure favorable terms and fees for the Company
- Perform additional duties as assigned by the management
Requirements:
- Proven leadership experience in property or facilities management
- Strong interpersonal, client management, and stakeholder engagement skills
- Deep knowledge of regulatory requirements and statutory compliance in property management
- Results-driven with sound financial acumen and operational oversight capabilities
- Excellent communication and presentation skills
- Ability to manage multiple priorities while maintaining high service standards
