Lead Front-of-House Operations Oversee daily service procedures in restaurants, lounges, or events-ensuring high professional standards, smooth shift transitions, and positive guest interactions. You'll assign tasks, maintain oversight, and set the tone for service team conduct.
Staff Training and Supervision Train, mentor, and supervise service staff-including servers, hosts, and bartenders. This includes conducting pre-shift briefings, onboarding new hires, and maintaining consistent service standards.
Guest Engagement & Complaint Resolution Greet guests, address inquiries, and promptly resolve complaints. Ensure guests receive courteous and efficient service, helping to enhance satisfaction and loyalty.
Inventory & Stock Management Monitor and manage stock levels-including food, beverages, and supplies-coordinate with relevant departments, and facilitate timely ordering to ensure uninterrupted operations.
Operational & Financial Controls Oversee reservations, table allocation, cash handling, billing accuracy, and labor scheduling. You'll also assist in tracking sales, expenses, and enforcing profit-oriented decisions.
Quality, Health & Safety Compliance Maintain high cleanliness and sanitation standards, enforce food safety protocols, and ensure compliance with relevant health regulations to guarantee guest safety and well-being.
