Job Description:
Oversees daily operations to ensure high customer satisfaction, manage staff performance, and maintain quality service and product standards. Key responsibilities include staff training and scheduling, inventory and supply management, cost control, and handling customer complaints.
Responsibilities:
- Staff Management
- Customer Service
- Operations Oversight
- Inventory & Cost Control
- Quality Assurance
- Compliance
- Coordination
- Promotions & Planning
Requirements:
Strong leadership, excellent communication and customer service skills, and the ability to work under pressure are essential for success in this fast-paced role.
- Supervise the received deliveries and ensure appropriate storage location of goods
- Receive incoming shipments and deliveries and verify for accuracy of quantity and quality
- Verify sort food items according to their type properly.
- Check the packing of food products by mixing up of various combinations and proportions of spices which could bring a good quality and flavour of masala powders and various spices powders are in correct proportion.
- Plan and arrange to clean and appropriate place for storage.
- Preparation and handling of day-to-day documents for delivery and receiving of goods.
- Understand delivery instructions from director and packing requirements by customers.
- Supervise and make sure that frozen food items are stored and rotated properly following First In, First Out (FIFO) method.
- Label packaged food items appropriately and perform checking of product labels.
- Monitor quality and quantity of food items. Inspecting stock items for defects and report to management.
- Responsible for the incoming and outgoing raw materials and trading goods and outgoing finished products.
- To check the store keepers are maintaining cleanliness and storage safety of food products.
- Should involve in stock count and QC processes.
- Ready to drive and deliver good, in case of emergency.
- Preferable to have food industry knowledge.
- Able to work in any shifts, split shifts and in rotational weekly offs.
- Communicate with management regarding progress and problems or issues.
- Review operational metrics and provide ideas for improvement.
