F&B Supervisor

JOB SUMMARY

Reporting to the Manager on Duty, the F&B Supervisor will be responsible for delivering a seamless and delightful dining experience for our guests.

What you will be DOING:

Floor Service

. Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.

. Perform pre-operation and side station preparation and organisation.

. Greet and seat guests proactively.

. Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.

. Provide suggestions and/or promote signature items and/or on-going promotions.

. Take orders from the guests and to take note of any special requirements.

. Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.

. Coordinate with the kitchen team to ensure prompt and smooth items delivery.

. Serve the items as per the course of order.

. Be attentive and alert to guests needs to ensure proactive service delivery at all times.

. Close the bills accurately and promptly.

Guest Relations

. Attend to guests queries, needs and other special requests professionally and promptly.

. Check on guests dining experience discreetly and when appropriate.

. Encourage guests to share dining experience feedback in all feedback channels.

. Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.

. Thank and bide fond farewell to guests.

General

. Supervise and coach F&B Captains assigned to station

. Perform general housekeeping and basic cleaning of the restaurant as directed.

. Observe all brand/operating standards and/or LQA.

. Practise food safety and hygiene in accordance to required standards.

. Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

. Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

. GCE O level / Certificate in Hospitality or equivalent

. Minimum 2 years of hospitality experience.

. Possess positive service mindset and attitude

. Friendly and cheerful disposition

. Good communications skills and enjoy interacting with people

. Ability to work independently and take initiative

. Good personal presentation and grooming

. Flexible with working days and hours including weekends and public holidays