F&B Supervisor
hollandse club- Posted 5 days ago
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Job Description
Job Summary:
The F&B Supervisor plays a pivotal role in ensuring exceptional dining and event experiences across the club's food and beverage operations. This dual-role position involves overseeing day-to-day service in the F&B outlets (70%) while supporting banquet and event operations (30%). The ideal candidate combines strong leadership, operational expertise, and a commitment to delivering memorable experiences for members and guests.
Key Responsibilities:
1. Member Experience & Service Excellence (Outlets - 70%): Provide a warm, professional, and personalized greeting to club members and their guests in all F&B outlets.
Ensure prompt, accurate, and high-quality food and beverage service, maintaining attention to detail and efficiency.
Deliver hospitality that reflects the club's service standards, creating a welcoming and refined atmosphere.
Follow the club's service sequence and protocols to ensure a consistent and polished dining experience.
Maintain thorough knowledge of menus, ingredients, and preparation to confidently guide and recommend to members.
2. Banquet & Event Support (30%):
Assist in planning, coordinating, and supervising banquet and event services, ensuring seamless execution.
Work closely with the events team and kitchen staff to maintain service quality and adherence to timelines.
Ensure banquet setups, table arrangements, and presentation standards align with club expectations.
Support during events to provide exceptional guest service and address any operational challenges efficiently.
3. Operational Efficiency & Cleanliness:
Supervise setup and resetting of tables, service stations, and work areas to ensure smooth operations.
Maintain high standards of cleanliness, hygiene, and organization in both outlets and banquet areas.
Monitor food quality, presentation, and service speed, ensuring alignment with club standards.
Regularly check and replenish table settings, condiments, and necessary service items.
4. Teamwork & Communication:
Lead, motivate, and collaborate with F&B staff, kitchen teams, and event coordinators for smooth service delivery.
Participate actively in team briefings and contribute positively to internal communication.
Communicate effectively with supervisors regarding service concerns, operational improvements, and event requirements.
Assist with ad-hoc operational or event-related tasks as required to support the overall success of club dining and events.
Staff Benefits
o 1 Day Birthday Leave
o 4 Days Family & Wellness Leave
o 14 Days Annual Leave
o Birthday Voucher
o CNY Ang Pow
o Dental Benefits
o Free Parking
o Performance Bonus Scheme
o Personal Wellbeing Allowance
o Midnight Transportation - after 11.30pm
o Staff Meals
o Staff Discount when dining with family & friends
More Info
Key Skills
Inter-professional Collaboration
Welcoming Guests
Catering Events
Interface with supervisors
Providing Great Service
Event Management Support
Cleanliness and Contamination Control
About Company