F&B Supervisor

Primary Responsibilities:

• Oversee day-to-day F&B operations (restaurant, bar, room service, banquets, etc.)
• Ensure high levels of customer service and guest satisfaction
• Supervise and train staff (servers, bartenders, runners, etc.)
• Manage schedules, attendance, and shift planning
• Monitor food and beverage quality and presentation
• Handle guest complaints professionally and promptly
• Ensure health, safety, and hygiene standards are met
• Assist in inventory management and stock control
• Support in budgeting, cost control, and revenue tracking

Key Skills & Qualifications:

• Strong leadership and people management
• Excellent communication and customer service skills
• Knowledge of food safety standards (e.g., HACCP)
• Good organizational and multitasking abilities
• Familiarity with POS systems and restaurant software
• Experience in hospitality or F&B environment (typically 2-3 years)
• Diploma or degree in hospitality management is a plus