F&B SUPERVISOR

Key Responsibilities:

. Supervise and coordinate daily front-of-house operations

. Ensure high standards of customer service and guest satisfaction

. Manage and train service staff (waiters/waitresses/crew)

. Handle customer feedback and resolve complaints professionally

. Monitor cleanliness, hygiene, and food safety standards (HACCP compliance if applicable)

. Assist in staff scheduling and shift planning

. Ensure smooth coordination between kitchen and service team

. Manage cashiering duties and daily closing reports

. Support outlet manager in achieving sales and operational targets

JOB REQUIREMENTS:

. Minimum 1-3 years of experience in F&B or hospitality (supervisory role preferred)

. Good communication skills in English (other languages is a plus)

. Strong leadership and team management skills

. Customer service oriented and able to handle fast-paced environment

. Willing to work shifts, weekends, and public holidays

. Basic knowledge of food hygiene and safety standards

. Responsible, proactive, and able to multitask