GENERAL OVERVIEW
Reporting to the Outlet Manager/Operations Manager. Assisting the managers in overseeing outlet operations.
JOBSCOPE
- Ensure smooth daily operations of outlet. Covers managerial duties when managers are not available.
- If Managers are in outlet, he/she is stationed according to Manager's instructions.
- Check availability of menu items for the day.
- Daily cashiering and accuracy in transactions.
- Serve customers with friendly and uncompromising service. Makes every effort to let customers feel welcomed. Ensures servers follows likewise.
- Solicit feedback from customers, likewise staff, in areas for improvement and incorporates useful suggestions into the operations.
- Knows duties and responsibilities of all staff and ensures that they carry them out.
- Supervise operations in outlet and serves customers when required.
- Motivate and supervise staff to do suggestive selling.
- Assist in handling cash flow and petty cash payments.
- Handle all feedback of customers.
- Any other tasks as and when assigned by the Management.
JOB REQUIREMENT
The minimum entry level requirement for the job, in terms of:
Professional Experience
At least 2 years experience as a senior server/supervisor in a caf or restaurant.
Other Requirements
- Enjoys interacting with people and serving customers.
- Possess good communication skills.
- Able to lead, manage and motivate outlet staff.
- Always keen to get feedback for improvement.
- Is matured and shows good leadership skills.
- Required to work non-conventional hours and in other outlets as and when required.
