f&b supervisor

Job Responsibilities

Lead and supervise service staff, provide coaching, on-the-job training and performance feedback.

Prepare staff duty roster and ensure sufficient manpower during peak hours.

Handle customer enquiries and complaints promptly and professionally.

Ensure high standards of service quality and customer satisfaction.

Assist in monitoring stock levels, ordering supplies and maintaining proper storage.

Oversee cashiering functions, ensure accurate cash reconciliation and adherence to SOP.

Ensure workplace cleanliness, hygiene and food safety (SFA/NEA requirements).

Enforce compliance with company policies, service standards, and safety regulations.

Assist in preparing daily reports, sales summaries, and operational documentation.

Support management in implementing promotions, events and operational improvements.

Job Requirements

Minimum 3 years of experience in F&B industry, preferably in a supervisory role.

Strong knowledge of restaurant operations and service workflow.

Good leadership and communication skills

Able to work shift hours, weekends and public holidays.

Strong sense of responsibility, punctuality, and teamwork.